In ordinary businesses, IT decision-makers can identify the criteria that matter to the organization’s success and respond with choices that best serve those requirements. Nobody questions a CIO’s conclusion that one supplier is more trustworthy than another, even if that supplier charges more. If a strategy turns out to be harebrained instead of innovative, it’s rarely a scandal. The business has the freedom — and the responsibility — to make its own mistakes. Governments, on the other hand, are supposed to be accountable to their citizens. Each technology decision, whether made by a federal government or a rural town council, is beholden to the citizenry that government branch serves. Such entities have little control over the budget, and they need to be transparent in everything from purchasing decisions to data management. The situation hands government IT unique challenges, especially in regard to gazing into crystal balls (which the department had to requisition from another department, or purchase from the lowest-price bid).