The Current State Of IT Operations In The Public Sector
To understand why IT operations is so critical to the effectiveness of today’s public sector, you must first understand what IT operations is. Put simply, IT operations is the process of managing and monitoring the day-to-day IT infrastructure of an agency and troubleshooting any issues as they arise. This includes managing the provisioning, capacity, performance and availability of the computing, networking and application environments. Good IT operations is absolutely necessary for government, as they continue to be responsible for more efficiently delivering better services and applications both internally and externally. But there’s more to IT operations than just keeping things running.